Responsible Gaming

Online gaming should be entertainment — not a burden. Know your limits, set a budget, and stop when the game is no longer fun.

• Set Time Limits

  Limit daily gaming sessions. Don't let gaming interfere with your routine, work, or time with family.

• Manage Your Gaming Budget

  Only play with money you can afford to lose. Never use funds set aside for essential expenses.

• Play When You're at Your Best

  Avoid playing when emotionally unstable, fatigued, or under the influence of alcohol. The best decisions are made with a clear mind.

• Protect Minors

  TokekWin is for players aged 18 and above only. Keep your devices and account away from children.

• Never Chase Losses

  Losses are part of the game. Increasing your stake to "win back" losses is a warning sign — stop and take a break.

• Schedule Gaming-Free Days

  Set aside regular days without gaming. Enjoy other hobbies and ensure gambling does not dominate your time.

Recognise the following signs in yourself or someone close to you. Identifying a problem early is the most important step.

• Difficulty Stopping

  Finding it impossible to stop playing even when you intended to, or consistently playing longer than planned.

• Playing with Essential Funds

  Using bill money, emergency savings, or borrowing money to gamble is a serious sign that needs immediate attention.

• Neglecting Responsibilities

  Neglecting work, family, or social obligations because of gaming time — or hiding gambling activity from people close to you.

• Constantly Increasing Stakes

  Needing ever-larger bets to feel the same satisfaction — this is a sign of increasing tolerance, similar to addiction patterns.

If you or someone you know needs help, do not hesitate to contact the services below. Help is available and no one has to face this alone.

• Yayasan Pulih

  pulih.or.id / (021) 788-42580

  Indonesian mental health counselling foundation with addiction support services.

• Into The Light Indonesia

  intothelightid.org

  Mental health and crisis support — also assists families affected by problem gambling.

• Local RSJ (Mental Health Hospital)

  Contact your nearest RSJ

  All government-run RSJ facilities provide addiction consultation services.

1. 1 Log in to your TokekWin account and open the Customer Service menu or live chat.
2. 2 Tell the CS team that you wish to self-exclude temporarily or permanently.
3. 3 Specify the duration you want (1 month, 6 months, 1 year, or permanent).
4. 4 Follow the CS instructions to confirm your identity and verify the request.
5. 5 Your account will be restricted for the requested duration — it cannot be reactivated early.